Intercom Triples Chicago Office Space with New Fulton Market Lease

29 Jan 2020

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CHICAGO – January 29, 2020 – Intercom, the business messaging platform that drives growth at every stage of the customer lifecycle, has signed a 52,676-square-foot lease at 1330 W. Fulton St in Fulton Market. This represents a significant expansion for Intercom’s Chicago office, which will nearly triple its space at the property from 17,655 square feet. Intercom was represented in the transaction by Kevin McLennan of CBRE, with Joy Jordan, Russ Cora and Gillian Keebler of Sterling Bay representing Sterling Bay.

Over eight years ago Intercom invented business messaging and ushered in a new era of business and customer communication. Today the world’s best real-time business messaging platform helps over 30,000 customers worldwide, including Atlassian, Sotheby’s, Shopify, Aer Lingus and New Relic, drive loyalty and growth at every stage of the customer journey. Intercom powers over 500 million conversations a month and reaches over 1 billion people worldwide.

Intercom has more than 600 employees across its San Francisco, Dublin, London, Sydney and Chicago offices and established its first 4,800-square-foot office space in Chicago’s Fulton Market District as a hub for customer support and sales operations in 2016. The company moved to its Fulton Market location in 2017 as it expanded due to rapid company growth and a strong recruiting environment. The new Chicago space will support the company’s global expansion plans as it builds out its Chicago-based sales and support teams.

“We’re very excited about our new space in Chicago, and to expand our operations in the city,” said Eoghan McCabe, co-founder and CEO of Intercom. “We love the culture here and have had great success finding the type of people we love to work with.”

“Intercom has seen incredible growth in Chicago in just three years,” said CBRE’s Kevin McLennan. “The Fulton Market location has been instrumental in allowing Intercom to grow its presence in Chicago. This significant expansion in one of Fulton Markets most progressive properties will establish an excellent long-term position of Intercom in Chicago.”

Intercom will takeover Sterling Bay’s current headquarters space, as the Chicago developer will move its headquarters to 333 N. Green Street in Fulton Market. Completed in 2017, 1330 W. Fulton, known as Fulton West, is a 290,000-square-foot Class A space.


About Intercom
Intercom has built the world’s best business messenger, offering the only totally customizable messaging suite that drives growth at every stage of the lifecycle. Our mission is to make internet business personal and we help businesses grow by building better, more personal relationships with their customers. Intercom powers 500 million conversations a month, connecting 1 billion unique people worldwide across 30,000 customers. Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett and is headquartered in San Francisco.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2021 revenue). The company has more than 105,000 employees (excluding Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.