18 minute listen time
10 December 2020
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The festive season is ordinarily a time to connect with colleagues, family and friends at gatherings—both large and small—and to practice the gift of giving, but 2020 is no ordinary year.

It’s fair to say, this year is set to look a little differently than what we are used too. COVID-19 has changed the way we gather, shop and socialise within our communities and celebrating the holiday season is no different.

In this episode of Talking Property, we explore how buildings have adapted to make the holiday season safe, fulfilling and economically viable. Join host Suzette Lamont, CBRE Pacific’s Regional Director of Client Solutions, with special guests Meagan Wakefield, Regional Director of CBRE Pacific’s Retail Property Management, and Brianna Taylor, Customer Experience Lead for Host, Pacific, for insights into the importance of placemaking at this time of year. 



Brianna Taylor, Customer Experience Lead, Host Pacific, CBRE

Brianna has designed and implemented CX strategies for some of Australia’s largest and most notable landlords. Balancing both a holistic and fine-grain approach, Brianna actively innovates customer-centric property management through brand development, amenity design, relationship strategy, placemaking and the digitisation of property operations. Brianna’s user-centric approach to property has been shaped by 10 years’ experience in customer experience and marketing.


 Meagan Wakefield, Director of Retail Property Management, Pacific, CBRE

Meagan has over 15 years of national and international experience in retail management and marketing, including previous management roles with Westfield in Australia and Emaar in Dubai.


Suzette Lamont, Regional Director of Client Solutions, Property Management Pacific, CBRE

Suzette is passionate about shaping the future of real estate. With over 20 years’ experience in the industry, Suzette’s approach to property is people led. Having held former roles in property development and retail, Suzette specialises in customer insight and trend prediction, developing and sharing industry best practice in innovation and service delivery.


More on placemaking

Still the season to be jolly

Suzette Lamont, Regional Director of Client Solutions for Property Management in the Pacific outlines how property managers are spreading joy through holiday placemaking.

Asia Pacific Retail Flash Survey – 2020

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Virtual Team Placemaking | How to Drive Connection in a Time of Isolation

As the world continues to grapple with the realities of a global pandemic, what will this mean for team dynamics and productivity?