Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any issue you may have about the service you have received.
Discuss your complaint in detail with your relevant CBRE representative together with supporting evidence and the actions you would like taken. If the complaint is resolved and both parties are satisfied with the resolution, the matter is closed. If not, the complaint will proceed to Step 2.
Please allow reasonable time for us to investigate and respond.
As part of the response in Step 2, we may ask you to meet with members of our team to discuss the issue and arrive at a resolution. We will provide you with a response in writing, along with written reasons if we do not agree to your request.
If we are unable to resolve, or if you do not wish to meet with us, then we will still provide you with a written response to your complaint.
STEP 1: Talk to us about your complaint
If you are unable to resolve the issue directly with the agent or agents you have been working with, contact the relevant CBRE representative designated below to receive complaints.Discuss your complaint in detail with your relevant CBRE representative together with supporting evidence and the actions you would like taken. If the complaint is resolved and both parties are satisfied with the resolution, the matter is closed. If not, the complaint will proceed to Step 2.
| Office Location | Name | Title | |
| ACT | Nic Purdue | Managing Director | [email protected] |
| NSW – Sydney NSW – Western Sydney NSW – North Sydney NSW – South Sydney NSW – Res. Projects |
Tristan Gannan Michael O’Neill Rachel Vincent Nathan Egan Becky Frankham |
Director Managing Director Managing Director Senior Director Senior Director |
[email protected] Michael.O’[email protected] [email protected] [email protected] [email protected] |
| QLD – Brisbane QLD – Gold Coast QLD – Cairns QLD – Sunshine Coast |
Chris Butters Mark Witheriff Danny Betros Louisa Blennerhassett |
Senior Managing Director Managing Director Managing Director Managing Director |
[email protected] [email protected] [email protected] [email protected] |
| South Australia | Alistair Laycock | Senior Managing Director | [email protected] |
| Victoria | Jarrod Frazer | Executive Managing Director | [email protected] |
| Western Australia | Lincoln Delahunt | Senior Managing Director | [email protected] |
| Office Location |
| ACT Name: Nic Purdue Title: Managing Director Email: [email protected] |
| NSW – Sydney Name: Tristan Gannan Title: Director Email: [email protected] NSW – Western Sydney Name: Michael O'Neill Title: Managing Director Email: Michael.O'[email protected] NSW – North Sydney Name: Rachel Vincent Title: Managing Director Email: [email protected] NSW – South Sydney Name: Nathan Egan Title: Senior Director Email: [email protected] NSW – Res. Projects Name: Becky Frankham Title: Senior Director Email: [email protected] |
| QLD – Brisbane Name: Chris Butters Title: Senior Managing Director Email: [email protected] QLD – Gold Coast Name: Mark Witheriff Title: Managing Director Email: [email protected] QLD – Cairns Name: Danny Betros Title: Managing Director Email: [email protected] QLD – Sunshine Coast Name: Louisa Blennerhassett Title: Managing Director Email: [email protected] |
| South Australia Name: Alistair Laycock Title: Senior Managing Director Email: [email protected] |
| Victoria Name: Jarrod Frazer Title: Executive Managing Director Email: [email protected] |
| Western Australia Name: Lincoln Delahunt Title: Senior Managing Director Email: [email protected] |
STEP 2: Tell us about your complaint in writing
Please submit your complaint in writing, including:- What your complaint relates to
- When it happened
- Who it relates to
- How and when you found out about it
- What outcome are you seeking
Please allow reasonable time for us to investigate and respond.
STEP 3: We will invite you to discuss and agree upon an appropriate resolution
Meet with members of our team to discuss the issue and agree a resolution.As part of the response in Step 2, we may ask you to meet with members of our team to discuss the issue and arrive at a resolution. We will provide you with a response in writing, along with written reasons if we do not agree to your request.
If we are unable to resolve, or if you do not wish to meet with us, then we will still provide you with a written response to your complaint.